Persona phase
Goal: Reflect the outcomes of community engagement and show locals their input is valued, Wellington City Council is not just listening, but acting.
Delivery phase
Goal: Keep the momentum visible. Show that plans are now in motion, progress is happening, and change is literally on the move.
Strategic storytelling
We used community insights and feedback to tailor content that feels personal. It’s about turning data into stories, humanising the process, building trust, and showing impact.
Right Message, Right Time - Each project touchpoint had its own flavour, so our messaging had to fit. We made sure it was timely, targeted, and spoke to what each audience needed to hear.
Creative in motion
As we moved from consultation to action, the creative shifted too, from individual Persona stories into themes like “On the Move” or “Moving Forward”. These visual and narrative cues helped reinforce progress and change.
Aspirational, yet grounded
The results? Strong cut-through across our channels and positive engagement.
The takeaway: keep evolving the Persona stories, and keep refreshing the creative to match the project’s momentum.
By blending present-day realities with future-focused storytelling, we helped position Wellington City Council as a credible, responsive partner in change, one that’s genuinely moving forward with the people of Wellington.